Note: As of June handbacks are done at Mioos bikes shops in Liljeholmen and Regeringsgatan, not at Torsgatan - follow the the link below.

To cancel your subscription we want you to let us now 10 days in advance by booking a cancellation slot for when you are coming in. We need this heads up as we otherwise need to drive bikes to warehouses, and we are all about reducing driving ;). Bikes handed back without a cancellation notice beforehand get a 30 day notice, i.e. another monthly charge.

Hand back your bike at least 48hrs before your next payment date.  Choose a slot for handing your bike back here.  

When you hand back your bike in the store you will enter our hand back form where you need to supply your subscription ID and your email, so we know what subscription to cancel. You will instantly get an email receipt that your bike is handed back. Make sure to see you have this receipt on your email before you leave the store, as it's both your and our receipt of bike handed back.

If you are unsure of your subscription ID and you can find it in the first email from us

As a subscriber you may always purchase the bike you are using for a reduced rate, at which point your subscription will cancel instantly. To send a quote we need your bike ID, which says on your bike.

  • Subscriptions with outstanding payments are not cancelled until payments are done, even if bike is handed back. If you hand back a bike with outstanding months on a committed plan (i.e. return during month 8 of a 12-month committed plan) the total subscription period will be handled as a flexible subscription with a startup/admin fee of 350kr.
  • If you have a friend handing back your bike, that is principally ok assuming they have your subscription ID and order email but risky business. We will not allow them to check in the bike if there are damages to the bike or missing parts,  as we want to take that with the renter directly to avoid misunderstandings.