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Featured articles

• How do I cancel my subscription?
• Shorter rentals
• Do you sell used bikes

Everything about the bike

• Do you offer winter tyres?
• What kind of brakes does the bike have?
• Can I buy a helmet?
• Do I always get a new bike?
• Children's seats

Service & guarantee

• What is included in the free service?
• Gear malfunction
• My light is broken or works poorly
• Lock not working

Subscription & payments

• Why must I choose a day for pickup?
• What happens once my 12-month subscription plan expires?
• How do payments work?
• Can I switch to the lower rate at any time?
• How do I cancel my subscription?
• Fees & Pricing
• May I pause the subscription?
• Subscription not cancelled

About Jonna

• Shorter rentals
• I cannot login
• Do you sell used bikes

Theft & deductible

• How should I lock my bike?
• My jonna bike has been stolen, what to do?
• Help, I lost my key

Pick up & delivery