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Featured articles

• How do I cancel my subscription?
• Shorter rentals

Service & guarantee

• What is included in the free service?
• Gear malfunction
• My light is broken or works poorly

Everything about the bike

• What kind of brakes does the bike have?
• Can I buy a helmet?
• Do I always get a new bike?
• Children's seats

Pick up & delivery

• Why must I choose a day for pickup?

Theft & deductible

• How should I lock my bike?
• My jonna bike has been stolen, what to do?
• Help, I lost my key

Subscription & payments

• What happens once my 6-month subscription plan expires?
• How do payments work?
• Can I switch to the lower rate at any time?
• How do I cancel my subscription?
• Do you have a student discount?
• Fees & Pricing
• May I pause the subscription?
• Shorter rentals
• View all articles in “Subscription & payments”